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Basic Information Checklist
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Basic Information Checklist

Owned by Giuseppe Pagano (Deactivated), created
Last updated: 18.Mar 2024 by Boris Crismancich
1 min read

This checklist helps you to pass on all relevant information about your problem to the support team. This way, your support case can be dealt with as quickly as possible.

 Checklist

Which KUNBUS products are used?
Which KUNBUS devices are affected?
Take a photo of the front of the devices you are using so that the QR code is easy to read.
Describe the error pattern
How often does the error occur, e.g. periodically, spontaneously, ...?
Is it possible to reproduce the erroneous behavior?
Yes
No
Which field bus technologies are involved? e.g. PROFINET
Is there a specific checklist that can be processed?
Checklists
Could the knowledge base provide solutions?
Knowledge base

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