This checklist helps you to pass on all relevant information about your problem to the support team. This way, your support case can be dealt with as quickly as possible.
\uD83D\uDCD8 Relevant Information
- Which KUNBUS products are used?
- Which KUNBUS devices are affected?
- Take a photo of the front of the devices used so that the QR code is good to read.
- Describe the error pattern
- How often does the error occur, e.g. periodically, spontaneously, ...?
- Is it possible to reproduce the erroneous behaviour?
- Yes
- No
- Which field bus technologies are involved? e.g. PROFINET
- Is there a specific checklist that can be processed?
Checklists - Could the knowledge base provide solutions?
Knowledgebase