This checklist helps you to pass on all relevant information about your problem to the support team. This way, your support case can be dealt with as quickly as possible.
\uD83D\uDCD8 Checklist
- Which KUNBUS products are used?
- Which KUNBUS devices are affected?
- Take a photo of the front of the devices you are using so that the QR code is easy to read.
- Describe the error pattern
- How often does the error occur, e.g. periodically, spontaneously, ...?
- Is it possible to reproduce the erroneous behavior?
- Yes
- No
- Which field bus technologies are involved? e.g. PROFINET
- Is there a specific checklist that can be processed?
Checklists - Could the knowledge base provide solutions?
Knowledge base
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