We need a bit more information about your system configuration of the RevolutionPi device. So this is why we need an SOS Report.
Instructions
Install the tool
sudo apt update sudo apt install revpi-tools
Create the report
pi@RevPi40302:~ $ revpi-sos The report will be generated under folder /tmp in a .tar.xz file, which can be extracted with command: tar -Jxvf xxx.tar.xz in linux or 7zip in Windows. And then some inspection can be done before it is sent to support@kunbus.com. Are you going to continue (N/y)?y report generating... Your report has been generated and saved in: /tmp/sosreport-RevPi40302-20201102163308.tar.xz To make the report have better accessibility, the ownership of the report can be changed to the current user. Are you going to proceed(N/y)?y The ownership of /tmp/sosreport-RevPi40302-20201102163308.tar.xz has been changed to user:pi
Please have in mind that you agree to send us private data, i.e. IP address.
Copy the file from the RevolutionPi device to your host
In the example, the final file is located here:
/tmp/sosreport-RevPi40302-20201102163308.tar.xz
You may use i.e. FileZilla software to copy the file.
Have a look at the article RevolutionPi Copy Files for a detailed description of how this works.
Send the file
Don’t forget to send us the file at support@kunbus.com