We need a bit more information about your system configuration of the RevolutionPi device. So this is why we need an SOS Report.

Instructions

sudo apt update
sudo apt install revpi-tools
pi@RevPi40302:~ $ revpi-sos
The report will be generated under folder /tmp in a .tar.xz file, which
can be extracted with command: tar -Jxvf xxx.tar.xz in linux or 7zip in Windows.
And then some inspection can be done before it is sent to support@kunbus.com.
Are you going to continue (N/y)?y
report generating...
Your report has been generated and saved in:
/tmp/sosreport-RevPi40302-20201102163308.tar.xz

To make the report have better accessibility, the ownership of the report
can be changed to the current user.
Are you going to proceed(N/y)?y
The ownership of /tmp/sosreport-RevPi40302-20201102163308.tar.xz has been changed to user:pi

Please have in mind that you agree to send us private data, i.e. IP address.

In the example, the final file is located here:

/tmp/sosreport-RevPi40302-20201102163308.tar.xz

You may use i.e. FileZilla software to copy the file.

Have a look at the article RevolutionPi Copy Files for a detailed description of how this works.

Don’t forget to send us the file at support@kunbus.com

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