We need a bit more information about your system configuration of the Revolution Pi device. So this is why we require an SOS Report.
Instructions
With Cockpit, you can create the SOS-Report with a few clicks
https://revolutionpi.com/en/tutorials/software/cockpitIf you are not using Cockpit then you can use this steps
https://youtu.be/x2o6HZaToocCopy the necessary files from the Revolution Pi device to your host, i.e.:
/var/tmp/sosreport-RevPi99988-2023-11-07-elfgpkg.tar /var/tmp/sosreport-RevPi99988-2023-11-07-elfgpkg.tar.xz.md5
Take a look here Revolution Pi Copy Files for a detailed description of how this works
Send the files to support@kunbus.com
Please have in mind that you agree to send us private data, i.e. IP address.
FAQ
I get an error message when I run "revpi-sos". What am I doing wrong?
This can occur with minimal or slightly older systems and is nothing unusual. Please execute the following commands to install the tool manually:
sudo apt update sudo apt install revpi-tools