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  1. Send an E-Mail with your need for a RMA to support@kunbus.com

  2. The technical support employees perform a troubleshooting to exclude operating errors or known and resolvable problems

  3. In case the problem cannot be resolved

    1. We provide you shipping address and a RMA form via E-Mail

    2. Fill out the RMA form with descriptive information about the erroneous behaviour

    3. Send us the RMA form via E-Mail and the the defective devices to the shipping address

    4. We will send you continous updates about the progress of your RMA status

...

If you think that you have a defective device and want to know where to start, you are right here:

...

  •  The support team tries to make the device functional again by troubleshooting it.
Info

Most of the Revolution Pi devices, for example, can be easily restored to factory defaults by the

Revolution Pi Checklist

  •  If all else fails, the sales department will decide how to proceed based on the return conditions.

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