We need a bit more information about your system configuration of the Revolution Pi device. So this is why we require an SOS Report.
Instructions
Create the report
pi@RevPi40302:~ $ revpi-sos The report will be generated under folder /tmp in a .tar.xz file, which can be extracted with command: tar -Jxvf xxx.tar.xz in linux or 7zip in Windows. And then some inspection can be done before it is sent to support@kunbus.com. Are you going to continue (N/y)?y report generating... Your report has been generated and saved in: /tmp/sosreport-RevPi40302-20201102163308.tar.xz To make the report have better accessibility, the ownership of the report can be changed to the current user. Are you going to proceed(N/y)?y The ownership of /tmp/sosreport-RevPi40302-20201102163308.tar.xz has been changed to user:pi
If the command does not work, please install the tool
sudo apt update sudo apt install revpi-tools
Copy the necessary files from the Revolution Pi device to your host, i.e.:
/tmp/sosreport-RevPi40302-20201102163308.tar.xz /tmp/sosreport-RevPi40302-20201102163308.tar.xz.md5
Copy the files to your target system – have a look here Revolution Pi Copy Files for a detailed description of how this works
Send the files to support@kunbus.com
Please have in mind that you agree to send us private data, i.e. IP address.