DF PROFINET IO | Support Request - LabVIEW VISA DRIVER

You cannot find and solve your issue and you need further help?

Please contact us at: support@kunbus.com

For Support and to speed up your request - please provide us following information about your system:

Action	Additional information
Card mounted in PC Screenshot of: Device Manager – (If available (“NI-VISA Device” Right click: Driver Property Shown errors and information of Tab-Driver / General
Card mounted in NI PXI Chassis Screenshot of: Remote Systems/MyPXI/Hardware Remote Systems/MyPXI/Hardware
Screenshot of: Windows: Apps & Features – KUNBUS Software visible
Screenshot of: NI MAX – My System/Software Furthermore, check if the NI VISA driver package is installed
Screenshot of: The firmware version of your DF PROFINET IO board. Therefore, connect the PCs Ethernet network port with the DF PROFINET IO Controller port (green LED on after booting). Start the KUNBUS Network Configurator and send us a screenshot of the board’s properties (version string visible)	(right click to enlarge the image)
Screenshot of: Information of errors: shown in LabVIEW, your devices or in Configurator 3.