We need a bit more information about your system configuration of the Revolution Pi device. So this is why we
...
require an SOS Report.
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Instructions
Create the report
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pi@RevPi40302:~ $ revpi-sos
The report will be generated under folder /tmp in a .tar.xz file, which
can be extracted with command: tar -Jxvf xxx.tar.xz in linux or 7zip in Windows.
And then some inspection can be done before it is sent to support@kunbus.com.
Are you going to continue (N/y)?y
report generating...
Your report has been generated and saved in:
/tmp/sosreport-RevPi40302-20201102163308.tar.xz
To make the report have better accessibility, the ownership of the report
can be changed to the current user.
Are you going to proceed(N/y)?y
The ownership of /tmp/sosreport-RevPi40302-20201102163308.tar.xz has been changed to user:pi |
In the command does not work please install the tool
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sudo apt update
sudo apt install revpi-tools |
With Cockpit, you can create the SOS-Report with a few clicks
https://revolutionpi.com/en/tutorials/software/cockpitIf you are not using Cockpit then you can use this steps
https://youtu.be/x2o6HZaToocCopy the necessary files from the Revolution Pi device to your host, i.e.:
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/var/tmp/sosreport |
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-RevPi99988-2023-11-07-elfgpkg.tar |
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/var/tmp/sosreport- |
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RevPi99988-2023-11-07-elfgpkg.tar.xz.md5 |
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Take a look here Revolution Pi Copy Files for a detailed description of how this works
Send the files to support@kunbus.com
Please have in mind that you agree to send us private data, i.e. IP address.
FAQ
I get an error message when I run "revpi-sos". What am I doing wrong?
This can occur with minimal or slightly older systems and is nothing unusual. Please execute the following commands to install the tool manually:
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sudo apt update
sudo apt install revpi-tools |
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