We need a bit more information about your system configuration of the
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Revolution Pi device. So this is why we
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require an SOS Report.
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Instructions
Install the tool
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sudo apt update
sudo apt install revpi-tools |
Create the report
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With Cockpit, you can create the SOS-Report with a few clicks
https://revolutionpi.com/en/tutorials/software/cockpitIf you are not using Cockpit then you can use this steps
https://youtu.be/x2o6HZaToocCopy the necessary files from the Revolution Pi device to your host, i.e.:
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/var/tmp/sosreport-RevPi99988-2023-11-07-elfgpkg.tar
/var/tmp/sosreport-RevPi99988-2023-11-07-elfgpkg.tar.xz.md5 |
Take a look here Revolution Pi Copy Files for a detailed description of how this works
Send the files to support@kunbus.com
Please have in mind that you agree to send us private data, i.e. IP address.
Copy the file from the RevolutionPi device to your host
In the example the final file is located here:
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/tmp/sosreport-RevPi40302-20201102163308.tar.xz |
You may use i.e. FileZilla software to copy the file.
Have a look at the article “RevolutionPi Copy Files” for a detailled description how this works.
Send the file
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FAQ
I get an error message when I run "revpi-sos". What am I doing wrong?
This can occur with minimal or slightly older systems and is nothing unusual. Please execute the following commands to install the tool manually:
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sudo apt update
sudo apt install revpi-tools |
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