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Info

You cannot find and solve your issue with the information below? Or and you need further help?

Please contact us at: support@kunbus.com

Info

For Support and to speed up your request - please provide us following information about your system:

back to FAQs

Action

Additional information

Card mounted in PC

Screenshot of:

  • Device Manager – (If available (“NI-VISA Device” Right click: Driver Property

Shown errors and information of Tab-Driver / General

Card mounted in PC

Screenshot of:

  • My System/Hardware

Card mounted in NI PXI Chassis

Screenshot of:

  • Remote Systems/MyPXI/Hardware

NI_MAXImage Added

Screenshot of:

  • Windows: Apps & Features – KUNBUS Software visible

Screenshot of:

  • NI MAX – My System/Software

Furthermore, check if the NI VISA driver package is installed

Screenshot of:

  • The firmware version of your DF PROFINET IO board.

  1. Therefore, connect the PCs Ethernet network port with the DF PROFINET IO Controller port (green LED on after booting).

  2. Start the KUNBUS Network Configurator and send us a screenshot of the board’s properties (version string visible)

Image RemovedImage AddedImage Added

(right click to enlarge the image)

Screenshot of:

  • Information of errors: shown in LabVIEW, your devices or in Configurator 3.