We need a bit more information about your system configuration of the RevolutionPi Revolution Pi device. So this is why we need an SOS Report.
Instructions
Install the tool
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sudo apt update
sudo apt install revpi-toolsCreate the report
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pi@RevPi40302:~ $ revpi-sos The report will be generated under folder /tmp in a .tar.xz file, which can be extracted with command: tar -Jxvf xxx.tar.xz in linux or 7zip in Windows. And then some inspection can be done before it is sent to support@kunbus.com. Are you going to continue (N/y)?y report generating... Your report has been generated and saved in: /tmp/sosreport-RevPi40302-20201102163308.tar.xz To make the report have better accessibility, the ownership of the report can be changed to the current user. Are you going to proceed(N/y)?y The ownership of /tmp/sosreport-RevPi40302-20201102163308.tar.xz has been changed to user:pi |
Please have in mind that you agree to send us private data, i.e. IP address.
Copy the file from the RevolutionPi device to your host
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In the command does not work please install the tool
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sudo apt update
sudo apt install revpi-tools |
Copy the necessyry files from the Revolution Pi device to your host i.e.:
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/tmp/sosreport-RevPi40302-20201102163308.tar.xz |
You may use i.e. FileZilla software to copy the file.
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/tmp/sosreport-RevPi40302-20201102163308.tar.xz.md5 |
Copy the files to your target system - hava a look here Revolution Pi Copy Files for a detailed description of how this works
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Send the file
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files to support@kunbus.com
Please have in mind that you agree to send us private data, i.e. IP address.
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