{"xsrfToken":"fd4608906efb6066d954adce8c35c25a13fd4272_lout","branding":{"id":"2","key":"is","name":"IT-Support (nur für KUNBUS-Mitarbeiter)","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de4b2a","headerLinkHoverBGColor":"#de4b2a","headerBadgeColor":"#de4b2a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/162570a8-db80-4a7b-b3f8-ed72a3c45174/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDkyN2Y0NS04MDkwLTQwNWYtYWU3My03MWNlZGQ3MzE5ZWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE2MjU3MGE4LWRiODAtNGE3Yi1iM2Y4LWVkNzJhM2M0NTE3NCI6WyJyZWFkIl19LCJleHAiOjE3NDM0NjEzODEsIm5iZiI6MTc0MzQ2MDc4MX0.c2BsJHGvbwXhGwV6leNp62REfKKdXeQoflxqi8nGSaA&client=70927f45-8090-405f-ae73-71cedd7319eb&mode=fit","logoId":"162570a8-db80-4a7b-b3f8-ed72a3c45174","isLogoAvailable":true,"helpCenterTitle":"Willkommen beim KUNBUS Support","sharedPortalName":"KUNBUS Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim KUNBUS Support","sharedPortalName":"KUNBUS Support","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"helpCenterTitle":"Welcome to the KUNBUS Support","sharedPortalName":"KUNBUS Support","localeDisplayName":"Englisch (Vereinigte Staaten)"},"en-GB":{"localeDisplayName":"Englisch (Vereinigtes Königreich)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#ff6600","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"is","projectId":10043,"serviceDeskId":2,"name":"IT-Support (nur für KUNBUS-Mitarbeiter)","description":"<p>Wählt aus den bereitgestellten Optionen einfach eine IT-Support Anfrage aus.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"12","name":"Abrechnungsproblem lösen","descriptionHtml":"","callToAction":"Abrechnungsproblem lösen","introHtml":"<p>Probleme mit dem Zugriff auf bestimmte Websites oder Systeme? Wir helfen dir weiter.</p>","icon":10472,"iconUrl":"https://kunbus-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[5],"key":""},{"id":"15","name":"Admin Zugang anfragen","descriptionHtml":"","callToAction":"Admin Zugang anfragen","introHtml":"<p>Zum Beispiel, wenn Sie Jira administrieren müssen.</p>","icon":10504,"iconUrl":"https://kunbus-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[5],"key":""},{"id":"13","name":"Bekomme einen Gast-WLAN-Zugang","descriptionHtml":"","callToAction":"Bekomme einen Gast-WLAN-Zugang","introHtml":"<p>Eröffne einen neuen Request mit der Bitte um temporären WLAN Zugang für Gäste.</p>","icon":10474,"iconUrl":"https://kunbus-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[5],"key":""},{"id":"18","name":"Desktop/Laptop Support","descriptionHtml":"","callToAction":"Desktop/Laptop Support","introHtml":"<p>Wenn Sie Probleme mit dem Computer haben, beben Sie uns hier Bescheid.</p>","icon":10470,"iconUrl":"https://kunbus-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[4,3],"key":""},{"id":"22","name":"Ein neues Tischtelefon beantragen","descriptionHtml":"","callToAction":"Ein neues Tischtelefon beantragen","introHtml":"<p>Wenn Sie ein Tischtelefon beantragen möchten, erhalten Sie es hier.</p>","icon":10466,"iconUrl":"https://kunbus-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"25","name":"Ein Systemproblem melden","descriptionHtml":"","callToAction":"Ein Systemproblem melden","introHtml":"<p>Gibt es ein Problem mit dem System?</p>","icon":10508,"iconUrl":"https://kunbus-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[7,6,3],"key":""},{"id":"11","name":"IT-Hilfe erhalten","descriptionHtml":"","callToAction":"IT-Hilfe erhalten","introHtml":"<p>Hilfe für allgemeine IT-Probleme und Antworten auf Fragen erhalten</p>","icon":10491,"iconUrl":"https://kunbus-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[4,3],"key":""},{"id":"21","name":"Neue Hardware anfordern","descriptionHtml":"","callToAction":"Neue Hardware anfordern","introHtml":"<p>Zum Beispiel eine neue Maus oder einen Monitor.</p>","icon":10475,"iconUrl":"https://kunbus-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[4],"key":""},{"id":"17","name":"Neue Mitarbeiter einarbeiten","descriptionHtml":"","callToAction":"Neue Mitarbeiter einarbeiten","introHtml":"<p>Erfrage einen neuen Zugang für einen neuen Kollegen.</p>","icon":10499,"iconUrl":"https://kunbus-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[5],"key":""},{"id":"20","name":"Neue Software anfordern","descriptionHtml":"","callToAction":"Neue Software anfordern","introHtml":"<p>Wenn Sie eine Software-Lizenz benötigen, erstellen Sie hier eine Anfrage.</p>","icon":10479,"iconUrl":"https://kunbus-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[4,7],"key":""},{"id":"16","name":"Neues Konto anfordern","descriptionHtml":"","callToAction":"Neues Konto anfordern","introHtml":"<p>Erfrage einen neuen Zugang für ein System.</p>","icon":10494,"iconUrl":"https://kunbus-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[5,3],"key":""},{"id":"24","name":"Neues Mobilgerät","descriptionHtml":"","callToAction":"Neues Mobilgerät","introHtml":"<p>Brauchen Sie ein Mobiltelefon oder Zeit für den Ersatz? Teilen Sie und das mit.</p>","icon":10471,"iconUrl":"https://kunbus-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[4],"key":""},{"id":"19","name":"Telefonische Weiterleitung einrichten","descriptionHtml":"","callToAction":"Telefonische Weiterleitung einrichten","introHtml":"<p>Erfrage eine Weiterleitung deines Telefons zu einem bestimmten Termin.</p>","icon":10477,"iconUrl":"https://kunbus-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[6],"key":""},{"id":"27","name":"Update eines bestehenden Systems","descriptionHtml":"","callToAction":"Update eines bestehenden Systems","introHtml":"<p>Beispiel: Jira Update</p>","icon":10503,"iconUrl":"https://kunbus-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[7],"key":""},{"id":"26","name":"Update oder Änderung an einem Server","descriptionHtml":"","callToAction":"Update oder Änderung an einem Server","introHtml":"<p>Beispiel: Update des VPN-Servers.</p>","icon":10510,"iconUrl":"https://kunbus-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[6],"key":""},{"id":"14","name":"VPN zum Büro einrichten","descriptionHtml":"","callToAction":"VPN zum Büro einrichten","introHtml":"<p>Sie benötigen externen Zugriff auf Ihre Arbeitsumgebung? Lassen Sie es uns wissen.</p>","icon":10506,"iconUrl":"https://kunbus-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[5,3],"key":""},{"id":"23","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://kunbus-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Allgemeine Anfragen"},{"id":4,"name":"Computer"},{"id":5,"name":"Anmeldungen und Konten"},{"id":6,"name":"Server und Infrastruktur"},{"id":7,"name":"Anwendungen"}],"orderMapping":{"4":[11,18,20,21,24],"3":[11,14,16,18,22,25],"5":[12,13,14,15,16,17],"6":[19,25,26],"7":[20,25,27]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDkyN2Y0NS04MDkwLTQwNWYtYWU3My03MWNlZGQ3MzE5ZWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0NjE5ODEsIm5iZiI6MTc0MzQ2MDc4MX0.jdHV_cJGY9sLF792GklMcGiozg9r_vChdGVJtsVUIrk","targetCollection":"upload-project-10043","endpointUrl":"https://api.media.atlassian.com","clientId":"70927f45-8090-405f-ae73-71cedd7319eb","tokenDurationInMins":20}},"reqCreate":{"id":16,"projectId":10043,"form":{"name":"Neues Konto anfordern","descriptionHtml":"","callToAction":"Neues Konto anfordern","intro":"<p>Erfrage einen neuen Zugang für ein System.</p>","instructions":"","icon":10494,"iconUrl":"https://kunbus-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"Beispielsweise: Erstellen Sie ein Konto in Jira","descriptionHtml":"<p>Beispielsweise: Erstellen Sie ein Konto in Jira</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Wählen Sie ein System aus","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10054","label":"Active Directory","selected":false,"children":[]},{"value":"10075","label":"Allgemeine Informationen","selected":false,"children":[]},{"value":"10165","label":"Altium","selected":false,"children":[]},{"value":"10055","label":"Analyse und Berichtsdienst","selected":false,"children":[]},{"value":"10109","label":"Atlassian","selected":false,"children":[]},{"value":"10064","label":"Büronetzwerk","selected":false,"children":[]},{"value":"10057","label":"Cloud-Speicherdienste","selected":false,"children":[]},{"value":"10066","label":"Drucker","selected":false,"children":[]},{"value":"10059","label":"E-Mail- und Zusammenarbeitsdienste","selected":false,"children":[]},{"value":"10060","label":"Finanzdienstleistungen","selected":false,"children":[]},{"value":"10065","label":"Gehaltsabrechnungen","selected":false,"children":[]},{"value":"10194","label":"GitLab","selected":false,"children":[]},{"value":"10199","label":"Github","selected":false,"children":[]},{"value":"10061","label":"HR-Dienste","selected":false,"children":[]},{"value":"10135","label":"HW Allgemein","selected":false,"children":[]},{"value":"10062","label":"Intranet","selected":false,"children":[]},{"value":"10063","label":"Jira","selected":false,"children":[]},{"value":"10138","label":"LastPass","selected":false,"children":[]},{"value":"10112","label":"Miclas","selected":false,"children":[]},{"value":"10126","label":"Mobilfunk","selected":false,"children":[]},{"value":"10074","label":"PC/Notebook","selected":false,"children":[]},{"value":"10118","label":"Qlik","selected":false,"children":[]},{"value":"10058","label":"Rechenzentrumsdienste","selected":false,"children":[]},{"value":"10056","label":"Rechnungsdienste","selected":false,"children":[]},{"value":"10076","label":"SVN","selected":false,"children":[]},{"value":"10139","label":"SW allgemein","selected":false,"children":[]},{"value":"10119","label":"Salesforce","selected":false,"children":[]},{"value":"10077","label":"Server","selected":false,"children":[]},{"value":"10078","label":"Telefonie","selected":false,"children":[]},{"value":"10068","label":"VPN Server","selected":false,"children":[]},{"value":"10073","label":"Virenschutz & Firewall","selected":false,"children":[]},{"value":"10069","label":"Webstore-Einkaufsdienste","selected":false,"children":[]},{"value":"10079","label":"lansweeper","selected":false,"children":[]},{"value":"10067","label":"Öffentliche Website","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Teilen Sie uns mit, warum Sie ein Konto benötigen","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/16","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/16","calendarParams":{"firstDay":1,"date":"2025-04-01T00:39:41+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDkyN2Y0NS04MDkwLTQwNWYtYWU3My03MWNlZGQ3MzE5ZWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0NjE5ODEsIm5iZiI6MTc0MzQ2MDc4MX0.jdHV_cJGY9sLF792GklMcGiozg9r_vChdGVJtsVUIrk","targetCollection":"upload-project-10043","endpointUrl":"https://api.media.atlassian.com","clientId":"70927f45-8090-405f-ae73-71cedd7319eb","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}